Refund policy

Return & Refund Policy

Effective Date: August 3, 2026

At Native Nuts, we are committed to delivering high-quality products and ensuring customer satisfaction. Please read our Return & Refund Policy carefully before placing an order.

1. Eligibility for Returns

We accept returns only under the following circumstances:

  • The product received is damaged during transit.
  • The product received is defective.
  • You receive the wrong product.
  • The product is missing from your order.

To be eligible for a return, you must notify us within 48 hours of delivery with clear photos or videos of the product and its packaging.

2. Non-Returnable Items

For hygiene and food safety reasons, we do not accept returns or exchanges for:

  • Opened or consumed food products.
  • Products with broken or removed seals.
  • Products damaged due to misuse or improper storage.
  • Products returned without original packaging.
  • Change of mind or personal taste preferences.

3. Return Process

To request a return:

  1. Email us at info@nativenuts.co.in with your order number and the reason for the return.
  2. Attach clear photos or videos showing the issue.
  3. Our support team will review your request within 2-3 business days.
  4. If approved, we will provide instructions for the return or replacement.

Please do not return any product without receiving approval from our customer support team.

4. Refunds

Once your returned product has been received and inspected, we will notify you of the status of your refund.

If approved:

  • Refunds for prepaid orders will be processed to the original payment method within 5-7 business days.
  • Processing times may vary depending on your bank or payment provider.

Shipping charges (if any) are generally non-refundable unless the return is due to our error.

5. Replacements

If you receive:

  • A damaged product
  • A defective product
  • An incorrect product

we will, after verification, provide a replacement at no additional cost, subject to product availability.

If the same product is unavailable, a refund or an alternative product of equal value may be offered.

6. Order Cancellation

  • Orders can be cancelled only before they are shipped.
  • Once an order has been dispatched, it cannot be cancelled.
  • If a prepaid order is cancelled before shipment, the refund will be processed to the original payment method.

7. Failed Deliveries

If an order is returned to us because of:

  • Incorrect shipping address
  • Incorrect contact details
  • Customer unavailable
  • Refusal to accept delivery

any re-shipping charges shall be borne by the customer.

8. Contact Us

For any questions regarding returns or refunds, please contact us:

Native Nuts
Website: https://nativenuts.co.in
Email: info@nativenuts.co.in
Phone: +91 91525 95798