Shipping policy

Shipping Policy

Effective Date: August 3, 2026

Thank you for shopping with Native Nuts. We are committed to delivering your orders safely and on time across India. Please read our Shipping Policy below.

1. Order Processing

  • All orders are processed within 1-2 business days after successful payment or order confirmation.
  • Orders placed on Sundays or public holidays will be processed on the next business day.
  • During festivals, sales, or high-demand periods, processing times may be slightly longer.

2. Shipping Time

Estimated delivery timelines are:

  • Metro Cities: 2-5 business days
  • Other Cities & Towns: 3-7 business days
  • Remote Areas: 5-10 business days

Delivery timelines are estimates and may vary due to weather conditions, courier delays, natural disasters, or unforeseen circumstances.

3. Shipping Charges

  • Shipping charges, if applicable, will be displayed during checkout before payment.
  • We may offer Free Shipping on selected products, promotional offers, or minimum order values.

4. Order Tracking

Once your order is shipped, you will receive:

  • Shipping confirmation via Email and/or SMS
  • Tracking ID
  • Courier partner details
  • Tracking link (where available)

You can use the tracking details to monitor your shipment.

5. Delivery Attempts

Our courier partners will make multiple delivery attempts.

If the delivery cannot be completed due to:

  • Incorrect address
  • Customer unavailable
  • Invalid contact number
  • Refusal to accept the package

the order may be returned to us. Additional shipping charges may apply for re-dispatch.

6. Damaged or Tampered Packages

If your package appears damaged or tampered with at the time of delivery:

  • Do not accept the package if possible.
  • Take clear photos of the package.
  • Contact our customer support within 24 hours of delivery with your order details and photographs.

We will investigate and provide an appropriate resolution.

7. Incorrect Shipping Information

Customers are responsible for providing accurate shipping details.

Native Nuts is not responsible for delays or failed deliveries caused by incorrect or incomplete addresses or contact information.

8. Cash on Delivery (COD)

Cash on Delivery may be available for selected locations and products.

Native Nuts reserves the right to disable COD for certain PIN codes or orders based on serviceability or operational requirements.

9. Delayed Deliveries

While we strive to deliver every order on time, delays may occur due to:

  • Courier operational issues
  • Weather conditions
  • Natural calamities
  • Government restrictions
  • High order volumes
  • Other circumstances beyond our control

We appreciate your patience in such situations.

10. International Shipping

Currently, Native Nuts ships only within India.

We do not offer international shipping at this time.

11. Contact Us

For any shipping-related questions or assistance, please contact us:

Native Nuts
Website: https://nativenuts.co.in
Email: info@nativenuts.co.in
Phone: +91 91525 95798

We are happy to assist you with your order and delivery queries.