FAQs
Frequently asked questions
Find answers to common questions about our products and services
We accept returns only if the product you receive is damaged during transit, defective, the wrong product, or missing from your order. To be eligible, notify us within 48 hours of delivery with clear photos or videos of the product and its packaging: email info@nativenuts.co.in with your order number and the reason. For hygiene and food safety reasons, we cannot accept returns of opened or consumed products, products with broken or removed seals, or change-of-mind returns. Approved refunds for prepaid orders go to the original payment method within 5-7 business days.
We currently ship only within India. Orders are processed within 1-2 business days after payment or order confirmation (orders placed on Sundays or public holidays are processed the next business day). Estimated delivery: Metro cities 2-5 business days, other cities & towns 3-7 business days, remote areas 5-10 business days. Shipping charges, if applicable, are shown at checkout before payment.
Orders can be cancelled only before they are shipped. Once an order has been dispatched, it cannot be cancelled. If a prepaid order is cancelled before shipment, the refund is processed to the original payment method.
Once your order is shipped, you will receive a shipping confirmation by email and/or SMS with your tracking ID, courier partner details and a tracking link (where available).
